Quality Monitor...
Affordable quality monitoring from OptiStaff
Low Cost ... Rich Feature Set
Quality
Monitor
provides contact center managers with key employee monitoring tools including:
-
Automated All-Call and Periodic Voice Recording
-
Automated All-Call and Periodic PC Screen Video Recording
-
Supervisor initiated Real-Time Audio/Video/Movie Recording (RecordNow)
- Agent
initiated Real-Time Audio/Video/Movie Recording (RecordMeNow)
-
On-line Employee Evaluation & Analysis
- User
definable Evaluation Forms
-
Real-Time Employee / Supervisor Messaging
-
Comprehensive Reporting
- Other
Advanced Features
All at
a price well below industry leaders.

Modular, Scaleable, Single-System Design
Quality
Monitor
is a modular software system that is cost effective as it scales from small to
multi-site network configurations. Utilizing leading-edge Microsoft design
technologies, the system utilizes only one core source code upon which specific
functionality is provided based upon the unique needs of our customers. This
approach ensures that our customers don’t pay for functionality they don’t
require at this time, but can add features without a forklift upgrade as their
needs evolve. This also eliminates the re-training cost that competitive
systems require to convert from an entry level system to a different system with
additional functionality.

Expensive Interfaces Are Not Required
Expensive CTI interfaces between your ACD and the quality monitoring system are
not required to utilize
Quality
Monitor.
This greatly reduces implementation costs. Quality
Monitor
can perform without an interface, with an alternative interface, or with a CTI
interface dependent upon the specific details of your ACD and operational
needs.
OptiStaff
can also provide custom interfaces to your existing computer systems to act as
‘triggers’ to audio and video recording.

Intuitive Graphical User Interface ...
Employee Information Screen

Monitor Group Manager Screen

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