About OptiStaff


Contact Center Workforce Optimization Software

OptiStaff  Corporation  develops, markets and supports cost effective workforce optimization solutions for call and contact centers.  Our goal is to provide our customers with the necessary tools to enable them to obtain maximum Service and Revenue while minimizing their Operating Expense.

The need for automated quality monitoring and other service related systems is well known in call center management circles.  Numerous companies provide sophisticated systems for large contact centers which have large operational budgets.   However, smaller contact centers cannot afford this high price tag, which has resulted in many utilizing inefficient manual methods.

OptiStaff systems leverage leading edge Microsoft Windows based  technology design and are supported by innovative remote support and training strategies.  This approach enables  OptiStaff to provide a unique rich feature set at an affordable price to contact centers with tight budgets.  

Our Priority Is Quality Customer Service

Although the software systems we provide increase Productivity through optimization of employee resources, we believe that a thorough understanding of each customer's unique environment is crucial to obtaining these objectives.  We therefore ask comprehensive questions during the discovery process, act as your consultant,  and suggest  the best approach to meet your requirements.  OptiStaff  then provides tailored training and support to ensure that our solutions provide their maximum benefit in your contact center.

We look forward to working with you as a part of your team, meeting your objectives, and developing a relationship that will endure for many years.



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