Website Links
Thank you for visiting the OptiStaff
website. Below are links to a few websites that we feel are
particularly useful to the contact center community.
SWPP - The Society of Workforce Planning
Professionals
This website and the SWPP provide valuable information regarding workforce
management (forecasting, planning, scheduling, etc.) for contact centers.
A must visit if you are responsible for scheduling agents.
The Call Center School
The Call Center School provides excellent training courses and literature for
call center professionals. It is well worth the visit.
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